Hi, I'm Will

I'm a Systems Administrator with 2 years of experience managing AWS cloud environments, securing network infrastructure, and delivering reliable IT support. I enjoy solving complex technical issues, optimizing systems for performance, and providing user-friendly solutions to support business needs.

I’ve worked extensively with Office 365, Active Directory, Azure AD, Cisco Meraki, AWS, Hyper-V, and IBM MaaS360. My experience includes supporting multi-site network environments, launching phishing simulations for security awareness, managing RMM tools like Atera, and optimizing IT costs and performance.

I’m passionate about continuous learning and growth, currently pursuing the Cisco CCNA certification. I take pride in delivering exceptional support and helping users become more confident and secure in their digital workflows.

At Merit Aluminum, I supervised IT operations, led vendor procurement efforts, and administered cloud services. I also configured and maintained AWS Workspaces, supported unified communication platforms like RingCentral, and used tools like CrowdStrike and KnowBe4 for security awareness and threat prevention.

Technical Skills

• Cloud: AWS, Microsoft 365 Suite
• Networking: Cisco Meraki, DNS/DHCP, VPN
• Security: KnowBe4, CrowdStrike
• Directory Services: Active Directory, Azure AD, Group Policy
• Virtualization: Hyper-V, VMware Workstation
• Device Management: IBM MaaS360, Atera RMM
• Communication: RingCentral, Microsoft Teams
• Operating Systems: Windows 10/11, Windows Server

Certifications

• Cisco: CCNA (In Progress)
• Google: Technical Support Fundamentals (01/2021)